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"I started with a simple problem, a key with no lock ... and I designed a system I thought fit the problem. I broke everything down in the smallest parts and tried to think of each person as a number ... in a gigantic equation. People aren't like numbers. They're more like letters, and those letters want to become stories. And dad said that stories need to be shared."
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"They're more like letters, and those letters want to become stories." Ahh...the key to storytelling. Listening to letters.
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